For: ENCHANTED LIFE LTD trading as Enchanted Life by Maia

Website: https://www.enchantedlifebymaia.com

Last updated: 16 September 2026

These Terms apply when you use our website, book a session, attend an event, join a programme, buy a digital product, buy a physical product, or access our online materials.

Please read them before purchasing. If you have any questions, contact us before you place your order.

## 1. Who We Are

This website is operated by ENCHANTED LIFE LTD, trading as Enchanted Life by Maia.

Company number: 16407256

Registered office: 82a James Carter Road, Mildenhall, England, IP28 7DE

Email: [email protected]

Website: https://www.enchantedlifebymaia.com

Throughout these Terms, "we", "us" and "our" mean ENCHANTED LIFE LTD trading as Enchanted Life by Maia. "You" means the person using this website, booking a service, attending an event, joining a programme, or purchasing a product from us.

By using this website, booking a service, purchasing a ticket, joining a programme, downloading a product, or buying a physical product, you agree to these Terms.

If a sales page, checkout page, order confirmation, or programme agreement includes specific terms for a particular offer, those specific terms will also apply. If there is a conflict, the specific offer terms apply to that purchase.

## 2. What We Offer

We may offer some or all of the following through this website or linked booking and payment pages:

- 1:1 spiritual mentorship, coaching, guidance, and embodiment support

- Shakti Alignment Consultations

- Shakti Frequency Attunement sessions

- Kundalini, life force energy, and feminine embodiment ceremonies

- Somatic movement, conscious dance, breathwork, and energy activation classes

- In-person workshops, ceremonies, events, and retreats

- Online ceremonies, group sessions, memberships, communities, and programmes

- Digital resources, recordings, guides, workbooks, replays, and educational materials

- Downloadable digital products

- Physical products, including cosmetic products such as Shakti Goddess Hair Serum

The exact details of each service, event, programme, or product will be shown on the relevant sales page, booking page, checkout page, or confirmation email.

## 3. Our Work Is Not Medical or Therapeutic Treatment

Our work is rooted in spiritual education, embodiment, self-inquiry, somatic awareness, energy work, and personal development.

Our services, ceremonies, workshops, products, digital materials, and communications are not a substitute for medical care, therapy, psychiatric support, diagnosis, treatment, or professional healthcare advice.

We do not diagnose, treat, cure, or prevent any medical, psychological, or physical condition.

You are responsible for your own wellbeing and for deciding whether a service, ceremony, workshop, practice, or product is suitable for you. If you are pregnant, recently post-surgery, managing a serious physical or mental health condition, taking medication, or unsure whether a practice is suitable for you, please seek advice from a qualified healthcare professional before booking or participating.

You agree to listen to your body, practise within your own limits, and stop immediately if you feel unsafe, unwell, overwhelmed, or in pain.

#4. Booking Services, Sessions, Mentorship, and Online Programmes

4.1 Booking and Payment

Your booking is confirmed when payment has been received or when we send written confirmation by email, booking system, or message.

For some services, payment may be taken through a third-party payment provider. We are not responsible for delays, errors, or technical issues caused by third-party platforms, although we will do our best to help resolve any issue.

### 4.2 Accuracy of Information

You agree to provide accurate and complete information when booking. This includes your name, email address, contact details, and any information reasonably needed for the service.

If your contact details change, please let us know as soon as possible so we can send confirmations, updates, reminders, or access details.

### 4.3 Rescheduling 1:1 Sessions

For 1:1 sessions, you may request to reschedule by giving at least 48 hours' notice, unless the relevant booking page states otherwise.

If you give less than 48 hours' notice, miss your session, or arrive too late for the session to take place properly, the session may be treated as used and no refund will be due.

We understand life happens. At our discretion, we may offer one goodwill reschedule where appropriate, but this is not guaranteed.

### 4.4 Mentorships and Multi-session Containers

For mentorships, programmes, or multi-session containers, the payment terms, session structure, access period, and any included support will be set out on the relevant sales page, checkout page, or written agreement.

Unless otherwise agreed in writing:

- unused sessions are not exchangeable for cash

- sessions must be used within the agreed container period

- missed sessions may not be carried forward

- voice note, message, or community support is only available during the active container period

- you are responsible for showing up, participating, and implementing the guidance offered

### 4.5 Results and Outcomes

We deeply believe in the power of this work, but we cannot guarantee specific emotional, spiritual, physical, financial, business, relationship, or life outcomes.

Your results depend on many factors, including your personal circumstances, readiness, participation, integration, choices, support systems, and consistency.

Testimonials, stories, or examples shared on this website are individual experiences and are not guarantees that you will experience the same result.

## 5. Goddess Glow Additional Terms

These additional terms apply when you purchase Goddess Glow Core, Goddess Glow VIP, or any future Goddess Glow offer unless the relevant checkout page clearly states otherwise.

### 5.1 What You Are Buying

Goddess Glow is a fixed-period online programme and community experience. It is not a rolling monthly subscription unless this is clearly stated on the relevant checkout page.

Your purchase gives you access to the version of Goddess Glow shown on the sales page and checkout page at the time you buy. This may include live group sessions, teaching workshops, replays, community access, digital resources, and, for VIP where included, private 1:1 sessions.

Access begins immediately after purchase, unless we tell you otherwise.

### 5.2 Access Period

Unless the relevant sales page or checkout page states otherwise, your Goddess Glow access lasts for six months from the date of purchase.

After the six-month period ends, your programme access, community access, live session access, and any included support end. You may be invited to renew or continue, but renewal is optional and there is no automatic renewal unless this is clearly stated and agreed at checkout.

### 5.3 Core and VIP

Goddess Glow Core includes the Core elements described on the relevant sales page at the time of purchase.

Goddess Glow VIP includes the Core elements plus the VIP elements described on the relevant sales page at the time of purchase. Unless stated otherwise, VIP includes six private 1:1 sessions to be used during the six-month programme period.

VIP sessions must be booked and used within the active six-month access period unless we agree otherwise in writing. If you need to reschedule a VIP session, please give at least 48 hours' notice. If you miss a session, cancel with less than 48 hours' notice, or arrive too late for the session to take place properly, the session may be treated as used.

If we need to reschedule a VIP session, we will offer a fair replacement time. If our rescheduling means you cannot reasonably use your included sessions within the six-month period, we may extend access for the limited purpose of completing those sessions.

### 5.4 Live Sessions and Schedule Changes

Live group sessions are usually held roughly weekly, but the exact schedule may vary.

We may change the date, time, format, facilitator, or structure of live sessions where reasonably needed because of illness, emergency, holidays, personal circumstances, technical issues, low attendance, or other circumstances affecting the space.

We will do our best to communicate schedule changes clearly and offer a fair alternative where appropriate.

### 5.5 Recordings and Replays

Some teaching workshops, including Kundalini Chakra Dance sessions and other educational sessions, may be recorded for replays and for the Goddess Glow teaching library.

Sharing circles are not recorded.

If you would rather not appear in a recording, you are welcome to keep your camera off and use an alias name in workshops. You do not need to explain or ask permission.

Recordings, replays, teaching materials, and workshop content remain our intellectual property. They are provided for your personal use inside the programme and must not be downloaded, copied, shared, sold, taught from, uploaded, distributed, or used commercially unless we give written permission.

Replays may be hosted through Content Creator Machine or another membership platform. Replays may remain available while they are relevant to the programme, but we do not guarantee that any individual replay will be available permanently.

### 5.6 Payment Plans Are Not Subscriptions

If you choose a monthly or instalment payment option for Goddess Glow, you are choosing to pay the agreed fixed programme price in instalments.

This is not a cancel-anytime subscription. You are committing to pay the full price shown at checkout, even if you stop attending, stop using the community, change your mind, or decide not to complete the programme.

The total price may differ depending on whether you choose to pay upfront or by instalments. Any difference will be shown before you purchase. Prices, discounts, bonuses, and payment options may change for future customers, but this will not change the price you agreed to at checkout.

If a payment fails, we may pause access to the programme, community, live sessions, private sessions, materials, replays, or future support until the payment is brought up to date. We may also seek recovery of unpaid amounts where lawful.

### 5.7 Cancellation and Refunds for Goddess Glow

Your statutory rights are not affected.

Because Goddess Glow includes immediate access to digital content, live services, community access, and/or support, you may be asked at checkout to confirm that you want access to begin immediately.

Where the law gives you a 14-day cancellation right, the following applies:

- for digital content supplied immediately, you may lose the right to cancel that digital content once access begins if you have expressly agreed to immediate access and acknowledged that the right to cancel will be lost

- for services or support that begin during the cancellation period at your request, we may charge a reasonable amount for what has already been provided if you cancel during that period

- if the service has been fully performed within the cancellation period and you have acknowledged that you may lose the right to cancel once the service is completed, you may lose the right to cancel that service

After any applicable cancellation period has passed, Goddess Glow purchases and payment plans are non-refundable unless required by law or agreed by us in writing.

We do not provide refunds because you change your mind, stop attending, do not use the materials, cannot attend live sessions, feel the programme is no longer the right fit, or expected a different personal outcome.

If you believe there has been a serious issue with your access or with what was provided, please contact us at [email protected] so we can review it fairly.

### 5.8 Community Conduct

Goddess Glow is a shared space. You agree to behave respectfully and responsibly inside live sessions, community spaces, chat groups, and any programme platform.

You agree not to:

- harass, shame, threaten, or abuse others

- share another participant's personal information

- record or screenshot private conversations without consent

- promote unrelated services, products, or offers without permission

- disrupt the space or behave in a way that compromises the safety of the group

We reserve the right to remove you from Goddess Glow, pause your access, or limit your participation if your behaviour is unsafe, harmful, disrespectful, or disruptive. In this situation, no refund will be due unless required by law.

## 6. In-person Events, Workshops, Ceremonies, and Classes

### 6.1 Event Details

Each event page will show the key details of the event, including the date, time, location, price, duration, and what is included.

Please check the event details carefully before booking. It is your responsibility to attend the correct location at the correct time.

### 6.2 Suitability and Participation

Our in-person events may include somatic movement, conscious dance, breath, meditation, energy activation, emotional release, group sharing, music, or periods of deep rest.

You are responsible for deciding whether the event is suitable for you. You agree to participate at your own pace and within your own physical, emotional, and energetic capacity.

You must not attend under the influence of alcohol or recreational drugs.

We reserve the right to refuse entry or ask someone to leave if we reasonably believe their behaviour is unsafe, disruptive, disrespectful, or not aligned with the space being held. In this situation, no refund will be due unless required by law.

### 6.3 Event Tickets and Cancellation by You

Tickets for in-person events, workshops, ceremonies, and classes are usually for a specific date and time.

Unless the event page states otherwise, event tickets are non-refundable if you cancel, cannot attend, change your mind, arrive late, or do not attend.

Where possible, and at our discretion, we may allow you to transfer your ticket to another person, transfer your booking to a future date, or offer another goodwill solution if you tell us in writing at least 48 hours before the event. The replacement attendee must agree to these Terms and any event-specific requirements.

Any event transfer, credit, cancellation allowance, or goodwill refund is discretionary unless required by law or clearly stated on the event page. We do not guarantee transfers, credits, or refunds for customer cancellations, late arrivals, no-shows, illness, travel disruption, change of mind, or personal circumstances.

### 6.4 Cancellation or Changes by Us

If we cancel an event, you will be offered either:

- a full refund

- a transfer to a rescheduled or alternative event, where available

If we need to make a significant change to the date, time, location, or core nature of the event, we will contact you as soon as reasonably possible.

We are not responsible for your travel, accommodation, childcare, lost income, or other personal costs connected to attending an event, unless required by law.

### 6.5 Photography and Content at Events

We may take photographs or short video clips at some events for marketing, social media, or educational purposes. We will aim to do this respectfully and with consent.

If you do not want to be photographed or filmed, please tell us before the event begins.

You must not record, photograph, or share other participants without their consent.

## 7. Digital Products, Recordings, and Downloadable Resources

We may offer digital resources, recordings, guides, workbooks, online materials, templates, replays, or other downloadable content.

Digital content is for your personal use only. You must not copy, share, resell, distribute, teach from, upload, reproduce, or commercially exploit our digital materials without our written permission.

Where digital content is supplied immediately, you may be asked to confirm before access begins that:

- you want immediate access before the end of the usual 14-day cancellation period

- you understand that you may lose your right to cancel once access begins

If we do not ask for this confirmation where required, you may keep your right to cancel under consumer law.

Your statutory rights are not affected. If digital content is faulty, not as described, or not supplied with reasonable care where required, you may have legal remedies.

## 8. Physical Products

### 8.1 Product Descriptions

We do our best to describe our physical products accurately, including ingredients, size, usage instructions, scent profile, and intended use.

However, colours, packaging, and appearance may vary slightly from the images shown on the website due to lighting, photography, screen settings, small-batch production, and natural ingredient variation.

### 8.2 Cosmetic Products

Any cosmetic product we sell is intended for external use only.

Unless otherwise stated on the product page or label, Shakti Goddess Hair Serum is designed to be applied to the mid-lengths and ends of the hair, not the scalp.

You agree to follow all usage instructions provided on the product page, label, packaging, or accompanying materials.

Please avoid contact with eyes. Keep out of reach of children and pets. Do not ingest. Do not use on broken or irritated skin. Discontinue use immediately if irritation occurs.

If you have allergies, sensitivities, are pregnant, breastfeeding, or have a medical condition, please review the ingredients carefully and seek professional advice before use.

### 8.3 Natural Ingredients and Sensitivities

Natural ingredients and essential oils can still cause sensitivities or allergic reactions in some people.

You are responsible for checking the ingredients before purchase and before use.

We recommend carrying out a small patch test before first use, especially if you are sensitive to botanical oils, essential oils, fragrances, or cosmetic products.

### 8.4 Cosmetic Product Compliance

We aim to ensure that all physical cosmetic products we place on the UK market comply with applicable UK cosmetic product requirements.

Product labels, ingredients, usage instructions, batch information, responsible person details, and safety information should always be read before use.

## 9. Orders, Pre-orders, and Delivery

### 9.1 Placing an Order

When you place an order, you are offering to buy the product from us. Your order is accepted when we send you an order confirmation or dispatch confirmation.

We reserve the right to refuse or cancel an order if:

- the product is unavailable

- there has been an error in the price or product description

- we suspect fraud or misuse

- your payment is not authorised

- we are unable to deliver to your address

If we cancel an order after payment has been taken, we will refund you.

### 9.2 Pre-orders

If a product is available for pre-order, the product page will state the expected shipping date or timeframe.

Shipping dates for pre-orders are estimates and may change due to production, ingredient supply, packaging, courier delays, or other circumstances beyond our control.

If there is a significant delay, we will contact you. You may have the right to cancel if we cannot fulfil the order within the agreed timeframe.

### 9.3 Delivery

Delivery options, costs, and estimated timeframes will be shown at checkout or on the product page.

Please make sure your delivery address is accurate. We are not responsible for failed delivery caused by incorrect or incomplete address details provided by you.

Unless otherwise agreed with you, we will aim to deliver goods within 30 days of accepting your order.

Risk in the product passes to you when the product is delivered to you or to someone identified by you to receive it.

## 10. Returns, Refunds, and Consumer Cancellation Rights

Your statutory rights are not affected by these Terms.

### 10.1 Faulty, Damaged, or Incorrect Products

If your product arrives faulty, damaged, or incorrect, please contact us as soon as possible at [email protected] with:

- your order number

- your name and contact details

- a clear description of the issue

- photos of the product, packaging, and any damage where relevant

If the product is faulty, damaged, or not as described, you may be entitled to a refund, repair, replacement, or other remedy under UK consumer law.

### 10.2 Change-of-mind Returns for Online Physical Product Orders

If you buy a physical product online, you usually have the right to cancel your order within 14 days of receiving it, without giving a reason.

After telling us you want to cancel, you then have a further 14 days to return the product to us.

To cancel, email us at [email protected] with your name, order number, product details, and a clear statement that you wish to cancel.

### 10.3 Hygiene and Sealed Products

For hygiene and safety reasons, we cannot accept change-of-mind returns for sealed cosmetic products if they have been opened, unsealed, used, damaged, or tampered with after delivery, unless the product is faulty.

This is especially relevant to products such as hair serum, oils, skincare, body care, or other cosmetic products where return would be unsuitable for hygiene or safety reasons once opened.

### 10.4 Condition of Returned Products

Returned products must be unused, unopened, in their original packaging, and in a resaleable condition, unless they are faulty.

You are responsible for taking reasonable care of the product while it is in your possession.

If a returned product has been handled beyond what is necessary to inspect it, and this reduces its value, we may reduce the refund to reflect the loss in value, where permitted by law.

### 10.5 Return Postage

Unless the product is faulty, damaged, or incorrect, you are responsible for the cost of returning the product to us.

Please do not return a product before we have accepted the return request. Once a return has been accepted, the return address will be provided in the email confirmation of the accepted return.

We recommend using a tracked postage service, as we cannot refund items we do not receive.

### 10.6 Refund Timing

Where a refund is due, we will process it using the original payment method unless otherwise agreed.

For returned goods, we may wait until we have received the goods back or received evidence that you have sent them back before issuing the refund.

For cancelled physical product orders, we will refund the standard delivery cost where required by law. If you chose a more expensive delivery option, we only need to refund the cost of standard delivery.

## 11. Prices, Payment, Discounts, and Promotions

Prices are shown in pounds sterling unless otherwise stated.

We are not currently VAT registered. If this changes, our pricing and invoices may be updated to reflect VAT where required.

We reserve the right to change prices at any time, but changes will not affect orders or bookings already confirmed.

Discounts, early-bird prices, launch specials, payment plans, bonuses, and promotional offers are offered at our discretion and may be changed, extended, withdrawn, or limited at any time.

If you use a payment plan, you agree to make all payments on time. Payment plans are not subscriptions unless clearly stated. They are a commitment to pay the full agreed price in instalments.

If a payment fails, we may pause access to services, sessions, materials, communities, or future bookings until the payment is brought up to date.

## 12. Intellectual Property

All content on this website and within our services, events, programmes, products, materials, recordings, workbooks, meditations, practices, frameworks, written content, images, branding, and designs belongs to us or is used with permission.

You may use our materials for your own personal, non-commercial use only.

You must not copy, reproduce, sell, share, teach, distribute, adapt, or use our content for commercial purposes without our written permission.

## 13. Community Spaces and Respectful Conduct

If you join a group programme, community, event, WhatsApp group, online space, or live container, you agree to behave respectfully and responsibly.

You agree not to:

- harass, shame, threaten, or abuse others

- share another participant's personal information

- record or screenshot private conversations without consent

- promote unrelated services, products, or offers without permission

- disrupt the space or behave in a way that compromises the safety of the group

We reserve the right to remove you from a community, group, event, or programme if your behaviour is unsafe, harmful, or disruptive. In this situation, no refund will be due unless required by law.

## 14. Testimonials and Feedback

If you send us feedback, reviews, testimonials, screenshots, or comments, we may ask for your permission to share them for marketing or educational purposes.

We will not intentionally share sensitive personal information without your consent.

You can withdraw permission for future use by contacting us, although we may not be able to remove content that has already been printed, published, or shared by third parties.

## 15. Privacy and Personal Data

We collect and use personal information in accordance with our Privacy Policy.

Please read our Privacy Policy here: https://enchantedlifebymaia.com/privacy-policy

If you purchase a product, book a service, attend an event, join a programme, subscribe to emails, or contact us, we may collect personal information such as your name, email address, phone number, payment details, booking details, delivery address, and any information you choose to share with us.

Where relevant, we may share limited information with trusted service providers, such as payment processors, booking systems, email platforms, delivery providers, website hosts, membership platforms, or professional advisers.

## 16. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

To the fullest extent permitted by law, we are not liable for:

- indirect, incidental, or consequential loss

- loss of income, profit, opportunity, business, or goodwill

- emotional, spiritual, energetic, physical, business, or personal outcomes that differ from your expectations

- issues caused by misuse of products or failure to follow instructions

- technical problems caused by third-party platforms

- delays or failures caused by events outside our reasonable control

Our total liability to you for any claim will not exceed the amount you paid for the product, service, event, or programme giving rise to the claim, unless the law requires otherwise.

## 17. Events Outside Our Control

We are not responsible for delays, cancellations, or failures caused by events outside our reasonable control, including illness, emergency, transport disruption, venue issues, extreme weather, strikes, supply chain delays, courier disruption, technical failure, power outages, government restrictions, or other unexpected circumstances.

Where this affects a booking, event, order, or service, we will contact you as soon as reasonably possible and do our best to offer a fair solution.

## 18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, products, legal obligations, or website.

The latest version will be posted on this page with the updated date.

The Terms in force at the time of your booking or purchase will usually apply to that booking or purchase, unless a change is required by law.

## 19. Governing Law

These Terms are governed by the laws of England and Wales.

If a dispute arises, you agree to contact us first so we can try to resolve it informally.

If we cannot resolve the dispute, the courts of England and Wales will have jurisdiction, unless you live in another part of the UK and are entitled to bring proceedings there under consumer law.

## 20. Contact Us

For questions about these Terms, bookings, events, services, product orders, cancellations, or returns, contact us at:

Email: [email protected]

Privacy Policy: https://enchantedlifebymaia.com/privacy-policy

Company: ENCHANTED LIFE LTD trading as Enchanted Life by Maia

Registered office: 82a James Carter Road, Mildenhall, England, IP28 7DE

## 21. Model Cancellation Form

You do not have to use this form, but you can use it if you want to cancel a purchase where a legal right to cancel applies.

To: ENCHANTED LIFE LTD trading as Enchanted Life by Maia

Email: [email protected]

I hereby give notice that I cancel my contract for the following:

Order or booking reference:

Ordered on:

Received on, if applicable:

Name:

Email address:

Address, if relevant:

Signature, if sending by post:

Date: